The legal bit, which you really should read!
Terms of website use
This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.pinkparcel.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.
Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our site.
Other applicable terms
These terms of use refer to the following additional terms, which also apply to your use of our site:
If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.
This acceptable use policy sets out the terms between you and us under which you may access our website www.pinkparcel.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use www.pinkparcel.co.uk/terms-conditions.
It’s A Regular Thing Ltd. (we or us). We are registered in England and Wales under company number 11701830 and we have our registered office at It’s A Regular Thing Ltd., Unit 8, Trackside Business Park, Abbot Close, Byfleet, KT14 7JN. Our main trading address is It’s A Regular Thing Ltd., 16, The Green, Richmond, Surrey, TW9 1QD. Our VAT number is 310 4288 40.
Prohibited uses
You may use our site only for lawful purposes. You may not use our site:
You also agree:
Interactive services
We may from time to time provide interactive services on our site.
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
Content standards
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Contributions must:
Contributions must not:
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use (www.pinkparcel.co.uk/terms-conditions) upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Changes to the acceptable use policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.
If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
To contact us, please email hello@pinkparcel.co.uk.
Thank you for visiting our site.
Our Privacy Policy.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (www.pinkparcel.co.uk/terms-conditions).
If you wish to make any use of content on our site other than that set out above, please contact us via email at, hello@pinkparcel.co.uk.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Everyone is unique and so are our I’m On tees. Styles may differ very slightly to images shown here. Tees will be dispatched from 2 April 2018.
Pinkparcel.co.uk is a site operated by It’s A Regular Thing Ltd. (“We”). We are registered in England and Wales under company number 11701830 and have our registered office at It’s A Regular Thing Ltd., 16, The Green, Richmond, Surrey, TW9 1QD. Our main trading address is It’s A Regular Thing lTD., Unit 8, Trackside Business Park, Abbot Close, Byfleet, KT14 7JN. Our VAT number is 310 4288 40.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and Conditions of supply (https://www.pink-parcel.com/uk/terms-conditions/).
The Pink Parcel Invite-a-Friend Promotion (the “Promotion”) is offered by It’s A Regular Thing having its registered office at It’s A Regular Thing Ltd., 16, The Green, Richmond, Surrey, TW9 1QD (“us”). Please read the following terms and conditions carefully before entering into the Promotion as they govern the way in which the Promotion is offered to you.
1. The Promotion is open to all UK residents aged 16 and over, excluding our employees , or employees of any of our subsidiary companies, their families, agents or anyone else connected with the Promotion. Entries made by third parties, made in bulk or submitted by agents will not be accepted. We reserve the right to verify the eligibility of users. We may require, at our sole discretion, such information as we consider reasonably necessary for the purpose of verifying the eligibility of an entry made by you and we may withhold prizes unless, and until, we are satisfied with the verification of eligibility provided.
2. As part of the Promotion, you will receive a £5.00 voucher to spend in the Pink Shop (via the www.pink-parcel.com website) for every friend you refer to us who successfully signs up to a Pink Parcel subscription. You will receive each [£5 voucher] (the “Voucher”) by email 12 days after your friend’s successful subscription purchase has been validated by Pink Parcel (“us”).
3.The Voucher can be redeemed by you for £5 off any product purchase of £10 or more (the “Minimum Spend”) via the Pink Shop at our www.pink-parcel.com website.
4.The Voucher is not redeemable for cash or any cash equivalent. The Voucher may only be redeemed once and must be redeemed within one month of you receiving it from us. You cannot combine this Voucher with any other offer or discount voucher we may offer unless otherwise stated by us. The Voucher is not applicable in respect of sale items. Any applicable postage and packaging costs when placing an order shall not be included in calculating the Minimum Spend.
5.Unless otherwise stated by us only one Voucher can be applied per Pink Parcel account, per order, at any given time. Unless otherwise stated only one Voucher can be redeemed per Shipping Address, per order. The Voucher cannot be used in conjunction with other discount/promotions offered by us unless otherwise stated. The Voucher is not redeemable for cash or credit.
6. We shall not be responsible if the Voucher is not used within the time limit specified in clause 4e.
7. We reserve the right to substitute any Voucher for an alternative reward at any time. The Voucher is not transferable.
8. The winners may be required to participate in publicity connected with the Promotion and it is a condition of entry that the winners agree to their name and country of residence being made publicly available if they win.
9. Users’ personal data will be collected, stored and processed for the purposes of the Promotion. We will comply with all requirements of the Data Protection Act 1998 and other applicable data protection laws (including the General Data Protection Regulation) in processing such personal data. For more information please see our privacy policy here.
10. We reserve the right to suspend, cancel or amend the terms of the Promotion and/or review and revise these terms and conditions at any time without giving prior notice to you. By continuing to take part in the Promotion subsequent to any revision and/or amendment to these terms and conditions, you shall be deemed to have agreed to any such new or amended terms.
11.The Promotion is in no way sponsored, endorsed or administered by, or associated with, Twitter or Facebook or any other form of social media. By entering this Promotion, you are providing information to us and not to Twitter or Facebook, and agree to release Twitter and Facebook from any liability associated with the Promotion.
12. These terms and conditions shall be governed by English Law and the courts of England and Wales shall have exclusive jurisdiction in such regard.
As a thank you for completing the Pink Panel survey, each month you will be sent a code (the “Voucher”) which can be redeemed for £5 off any product purchase above the value of £10 via the Pink Shop at our shop.pink-parcel.com/uk/ website.
The Voucher is not redeemable for cash or any cash equivalent. The Voucher may only be redeemed once and must be redeemed within one month of you receiving it from us. You cannot combine this Voucher with any other offer or discount voucher we may offer unless otherwise stated by us. The Voucher is not applicable in respect of sale items. Any applicable postage and packaging costs when placing an order shall not be included in calculating the Minimum Spend.
This voucher may not be used to purchase the Clutch Bag.
It’s A Regular Thing Limited reserve the right to amend, withdraw or cancel this offer and any Vouchers at any time. This offer is for subscribers to Pink Parcel only.
Our terms
1. These terms
i. What these terms cover. These are the terms and conditions on which we supply products to you.
ii. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
i. Who we are. We are It’s A Regular Thing Limited, a company registered in England and Wales. Our company registration number is 11701830 and our registered office is at It’s A Regular Thing Ltd., 16, The Green, Richmond, Surrey, TW9 1QD. Our registered VAT number is 310 4288 40.
ii. How to contact us. You can contact us by emailing us at hello@pinkparcel.co.uk.
iii. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3. Our goods and subscription service
i. You may place orders for products through our platforms either by:
a. placing a one-off order for goods; or
b. through subscribing to our services.
ii. One off purchase of goods. If you do place a one-off order for goods through our platform, we shall take payment for those goods on the day that your order is placed via your selected payment method.
iii. When you subscribe to our services we will automatically sign you up to receive a regular monthly delivery of products. We refer to this generally within these terms and conditions as a “subscription”.
iv. There are several different types of subscriptions available to you. Depending on which of the below subscription services you select at the time of placing your order, the term for which products will be delivered to you, and the payment terms on which such orders are placed, will vary.
v. You may place an order through our website on the basis of any of the following subscription terms:
a. Our “standard” monthly rolling subscription to receive a delivery of products one time per month from the date of subscription until that subscription is cancelled in accordance with the terms set out in clause 9. We shall take payment for the first month of the subscription on the date that your order is placed, and shall take payment for each subsequent month via repeat payment through your chosen payment method seven (7) days prior to your products being dispatched, for the duration of the subscription. We shall take payment, and provide products to you, on a monthly basis until the subscription is cancelled;
b. Our “quarterly” subscription to receive a delivery of products from us one time per month for a period of three consecutive months from the date of subscription. We shall take payment for the entire three month subscription at the time of placing your order You may not cancel your quarterly subscription following receipt of payment (unless you are otherwise able to do so in accordance with your statutory rights). This subscription will not affect your statutory rights, however. Unless otherwise renewed, the quarterly subscription will automatically convert into a “standard” monthly rolling subscription at the end of the three month period;
c. Our “half-year” subscription to receive delivery of products from us one time per month for a period of six consecutive months from the date of subscription. We shall take payment for the entire six month subscription at the time of placing your order. You may not cancel your half-year subscription following receipt of payment (unless you are otherwise able to do so in accordance with your statutory rights). Unless otherwise renewed, the “half-year” subscription will automatically convert into a “standard” monthly rolling subscription at the end of the initial six month period.
d. Our “annual” subscription to receive delivery of products from us one time per month for a period of 12 consecutive months from the date of subscription. We shall take payment for the entire 12 month subscription at the time of placing your order. You may not cancel your annual subscription following receipt of payment (unless you are otherwise able to do so in accordance with your statutory rights). Unless otherwise renewed, the “annual” subscription will automatically convert into a “standard” monthly rolling subscription at the end of the initial 12 month period.
4. Our contract with you
i. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
ii. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. We will contact you and offer a refund.
iii. We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK.
5. Our products
i. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
ii. Information about our products:
a. Perishable food items:
We advise you to check product packaging for nutritional information and allergen warnings before consumption.
This is especially important if you have an allergy or intolerance.
b. Cosmetic products:
We advise you to test a small area of skin prior to using the product if you have a known skin allergy or are
sensitive to fragrances. If a rash or allergy develops discontinue use immediately. Do not use the products for
anything other than the purpose for which they were created. Do not ingest the products intended for external use
(i.e. creams, lotions, perfumes, cosmetics) and avoid contact with eyes.
iii. We will not be held liable for misuse, allergic reactions or any injury suffered from the known or unknown and
consenting use of the products.
iv. Product packaging may vary. The packaging of the product may vary from that shown on our website.
6. Your rights to make changes
i. If you wish to make a change to the selected product within your subscription please log-in to your account to
do so. The change will take at least seven days to take effect and will not apply to products to be dispatched by
us within seven days of the date of the change.
ii. If you wish to change the delivery date of your subscription please log-in to your account to do so. You may
select any day between the 1st and 28th day of any given month. The change will take at least eight days to take
effect and will not apply to products to be dispatched by us within seven days of the date of the change. Please
note that, in the event that you change the delivery date, the date on which we take payment for your order will
also change so that payment is taken 7 days prior to the new dispatch date.
7. Our rights to make changes
i. Minor changes to the products. We may change and/or substitute (at our sole discretion) products to reflect
changes in relevant laws and regulatory requirements.
ii. More significant changes to the products and these terms. In addition, as we informed you in the description of
the products on our website, we may make changes to these terms or the products at our sole discretion, but if
we do so we will notify you prior to such changes taking effect and you may then contact us to end the contract
before the changes take effect and (if applicable) receive a refund for any products paid for but not received.
8. Providing the products.
i. Delivery costs:
a. will not be payable in respect of the subscription services – delivery is included within the subscription price. Further information regarding the subscription services can be seen at clause 3.
b. will be payable in respect of any one-off order for goods – any applicable delivery costs will be displayed clearly at checkout prior to you completing your order.
ii. When we will provide the products.
iii. If the products are a one-off order for goods we will endeavour to deliver them to you within the timeframe notified to you by us at the time of you placing your order, and in any event within 30 days after the day on which we accept your order .
iv. If the products are a subscription to receive goods. We will supply the goods to you on the date chosen by you at the time of placing your order, or as close as reasonably possible to that date, until the subscription expires (if applicable) or you end the contract as described in clause 9 or we end the contract by written notice to you as described in clause 10. In any event we will deliver the products to you within 30 days after the day on which we accept your order (unless you have otherwise specified a delivery date after this 30 day period).
v. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
vi. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the delivery company will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
vii. If you do not re-arrange delivery. If you do not collect the products from our selected delivery company as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.
vii. Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
a. we have refused to deliver the goods;
b. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
c. you told us before we accepted your order that delivery within the delivery deadline was essential.
i. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 8.viii, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
ii. Ending the contract for late delivery. If you do choose to treat the contract as ended for late delivery under clause 8.viii or clause 8.ix, you can cancel your order for any of the goods or reject goods that have been delivered. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must post them back to us. We will pay the costs of postage. Please call customer services on 0800 028 8808 or email us at hello@pinkparcel.co.uk
iii. When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
iv. When you own goods. You own a product which is goods once we have received payment in full.
v. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, when you subscribe to your subscription box we will ask you for your email address, address and a contact telephone number
vi. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
a. deal with technical problems or make minor technical changes;
b. update the product to reflect changes in relevant laws and regulatory requirements;
c. make changes to the product as requested by you or notified by us to you (see clause 6).
vii. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than one month and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
viii. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 12) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended.
9. Your rights to end the contract
i. You can always end your contract with us Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
a. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see clause 11;
b. If you want to end the contract because of something we have done or have told you we are going to do, see 9.ii;
c. If you have just changed your mind about the product, see clause 9.iii. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of returning any goods;
d. In all other cases (if we are not at fault and there is no right to change your mind), see clause 9.vi.
ii. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you, on a pro-rata basis, for any products which have not been provided. The reasons are:
a. we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 7);
b. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
c. there is a risk that supply of the products may be significantly delayed because of events outside our control;
d. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or
e. you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 8.viii).
iii. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
iv. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
a. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
b. any products which become mixed inseparably with other items after their delivery.
v. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
a. If you have bought goods: you have 14 days after the day you (or someone you nominate) receives the first delivery of goods, unless:
Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
Your goods are for regular delivery over a set period (our subscription boxes). In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
vi. Ending the subscription contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see above), you can still end the contract before it is completed. A contract for goods is completed when the product is delivered and paid for. If you want to end the contract in these circumstances, just contact us to let us know via the website or via hello@pinkparcel.co.uk. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we incur as a result of your ending the contract.
vii. How to end the contract with us (including if you have changed your mind)
a. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
Website. Log in to your account on our website and you may suspend or cancel your subscription.
Email us at hello@pinkparcel.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address associated with your account.
viii. Returning products after ending the contract.
a. Non Food (non-perishable) Goods: If you end the contract for any reason after products have been dispatched to you or you have received the goods, you must return them to us.
b. Food (Perishable) Goods: Food items are excluded from your statutory right to return goods.
viv. When we will pay the costs of return. We will pay the costs of return:
a. if the products are faulty or misdescribed;
b. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so.
In all other circumstances, such as where you have simply changed your mind in accordance with paragraph 9.iii, you must pay the cost of returns.
vv. How we will refund you. We will refund you the price you paid for the product by the method you used for payment. However, we may make deductions from the price, as described below.
vvi. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
a. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
b. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
vvii. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
a. If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
b. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
10. Our rights to end the contract
i. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
a. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
b. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products to you;
c. you do not, within a reasonable time, allow us to deliver the products to you.
ii. You must compensate us if you break the contract. If we end the contract in the situations set out above we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, as compensation for the net costs we will incur as a result of your breaking the contract.
iii. We may withdraw products. We may write to you to let you know that we are going to stop providing a particular product. We will attempt to let you know at least one week in advance of our stopping the supply of such a product.
11. If there is a problem with the product
i. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at hello@pinkparcel.co.uk.
ii. Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
iii. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products due to them being faulty or misdescribed you must post them back to us. We will pay the costs of postage where the products are faulty or misdescribed. Please email us at hello@pinkparcel.co.uk.
12. Price and payment
i. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 12.iii for what happens if we discover an error in the price of the product you order.
ii. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
iii. What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
iv. When you must pay and how you must pay.
a. We accept payment for a one-off order of goods via credit and debit card, PayPal and ApplePay, in accordance with clause 3; and
b. We accept payment for your monthly subscription via credit card, debit card and ApplePay as further described in clause 3.
i. You must update us with any changes to your payment details, within three working days of changing the details. You can make changes to your payment details by updating them via our website in “My Account”.
ii. If a payment has been rejected by your bank, we may suspend your orders via our Website. You must contact us to arrange payment and wait for that payment to go through before you can make changes to your order through the Website again.
iii. We reserve the right to suspend deliveries to you and/or terminate our agreement with you if we are refused authority from your card issuer for payment or we reasonably believe that payment will be refused. You agree to compensate us in full against any and all reasonable costs and expenses (including reasonable legal) costs and expenses that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us as set out in these Terms and Conditions.
iv. You must pay for the products before we dispatch them. We will not charge you until we dispatch the products to you, unless otherwise stated in these terms and conditions. In respect of subscription services, we will forward the subscription product after the effective billing date .
13. Our responsibility for loss or damage suffered by you
i. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987
ii. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation, loss of business, business interruption, or loss of business opportunity and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by you.
14. How we may use your personal information
i. We will only use your personal information as set out in our Privacy Policy (https://www.pink-parcel.com/uk/our-privacy-policy/)
15. Other important terms
i. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within one month of us telling you about it and we will refund you any payments you have made in advance for products not provided.
ii. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
iii. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
iv. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
v. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
vi. Which laws apply to this contract and where you may bring legal proceedings. This agreement shall be construed and interpreted under the laws of England and Wales and you can bring legal proceedings in respect of the products in the English courts.
v. Alternative dispute resolution. Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform. We use Stripe for all disputes, their address is: 185 Berry Street, Suite 550, San Francisco, CA 94107.
Box Contents
If you have signed up to our monthly subscription service, we select the contents of your boxes based on your preferences which can be updated at any time. The contents of the boxes are subject to change, dependent on product availability and supply, and may be different to those shown in promotional material, including on the Pink Parcel website. If we have no stock available relating to your order, we will substitute with an alternative product we deem suitable or contact you by email. The items in the box will be in rotation and we reserve the right to change the contents at any time. The contents of the boxes may differ from that which is advertised when purchasing the subscription and choosing your preferences.
PINK PARCEL and It’s A Regular Thing are EU registered Trade Marks of It’s A Regular Thing.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy (www.pinkparcel.co.uk/acceptableuse).
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy (www.pinkparcel.co.uk/terms-conditions).
The views expressed by other users on our site do not represent our views or values.
You are solely responsible for securing and backing up your content.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@pinkparcel.co.uk.
