Terms & Conditions

Terms of website use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.pinkparcel.co.us (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

You confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy www.pinkparcel.co.us/our-privacy-policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
• Our Acceptable Use Policy www.pinkparcel.co.us/acceptableuse, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
• Our Cookie Policy www.pinkparcel.co.us/cookie, which sets out information about the cookies on our site.

If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.

• Our terms
• These terms
  • What these terms cover. These are the terms and conditions on which we supply products to you.
  • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
• Information about us and how to contact us
  • Who we are. We are It’s A Monthly Thing Limited, a company registered in England and Wales. Our company registration number is 08560749 and our registered office is at Unit 2, Oyster Park, 109 Chertsey Road, Byfleet, KT14 7AX. Our registered VAT number is 194111130.
  • How to contact us. You can contact us by telephoning our customer service team at 0800 028 8808, by email at hello@pinkparcel.co.uk or by writing to us at, Unit 2, Oyster Park, 109 Chertsey Road, Byfleet, KT14 7AX.
  • How we may contact you. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order
• Our goods and subscription service
  • You may place orders for products through our platforms either by:
    • placing a one-off order for goods; or
    • through subscribing to our services.
  • One off purchase of goods. If you do place a one-off order for goods through our platform, we shall take payment for those goods on the day that your order is placed via your selected payment method.
  • When you subscribe to our services we will automatically sign you up to receive a regular monthly delivery of products. We refer to this generally within these terms and conditions as a “subscription”.
  • There are several different types of subscriptions available to you. Depending on which of the below subscription services you select at the time of placing your order, the term for which products will be delivered to you, and the payment terms on which such orders are placed, will vary.
  • You may place an order through our website on the basis of any of the following subscription terms:
    • OUR “STANDARD” MONTHLY ROLLING SUBSCRIPTION TO RECEIVE A DELIVERY OF PRODUCTS ONE TIME PER MONTH FROM THE DATE OF SUBSCRIPTION UNTIL THAT SUBSCRIPTION IS CANCELLED AT ANY TIME IN ACCORDANCE WITH THE TERMS SET OUT IN THESE TERMS. WE SHALL TAKE PAYMENT FOR THE FIRST MONTH OF THE SUBSCRIPTION ON THE DATE THAT YOUR ORDER IS PLACED, AND SHALL TAKE PAYMENT FOR EACH SUBSEQUENT MONTH VIA REPEAT  PAYMENT THROUGH YOUR CHOSEN PAYMENT METHOD SEVEN (7) DAYS PRIOR TO YOUR PRODUCTS BEING DISPATCHED, FOR THE DURATION OF THE SUBSCRIPTION. WE SHALL TAKE PAYMENT, AND PROVIDE PRODUCTS TO YOU, ON A MONTHLY BASIS UNTIL THE SUBSCRIPTION IS CANCELLED;
    • OUR “QUARTERLY” SUBSCRIPTION TO RECEIVE A DELIVERY OF PRODUCTS FROM US ONE TIME PER MONTH FOR A PERIOD OF THREE CONSECUTIVE MONTHS FROM THE DATE OF SUBSCRIPTION. WE SHALL TAKE PAYMENT FOR THE ENTIRE THREE MONTH SUBSCRIPTION AT THE TIME OF PLACING YOUR ORDER THE PAYMENT PRICE FOR SUCH A QUARTERLY SUBSCRIPTION IS LIKELY TO BE LESS THAN IF YOU WERE TO PURCHASE THREE MONTHS’ WORTH OF PRODUCTS THROUGH A “STANDARD” MONTHLY SUBSCRIPTION. YOU MAY NOT CANCEL YOUR QUARTERLY SUBSCRIPTION FOLLOWING RECEIPT OF PAYMENT (UNLESS YOU ARE OTHERWISE ABLE TO DO SO IN ACCORDANCE WITH YOUR STATUTORY RIGHTS). THIS SUBSCRIPTION WILL NOT AFFECT YOUR STATUTORY RIGHTS, HOWEVER. UNLESS OTHERWISE RENEWED, THE QUARTERLY SUBSCRIPTION WILL AUTOMATICALLY CONVERT INTO A “STANDARD” MONTHLY ROLLING SUBSCRIPTION AT THE END OF THE THREE MONTH PERIOD;
    • OUR “HALF-YEAR” SUBSCRIPTION TO RECEIVE DELIVERY OF PRODUCTS FROM US ONE TIME PER MONTH FOR A PERIOD OF SIX CONSECUTIVE MONTHS FROM THE DATE OF SUBSCRIPTION. WE SHALL TAKE PAYMENT FOR THE ENTIRE SIX MONTH SUBSCRIPTION AT THE TIME OF PLACING YOUR ORDER. THE PAYMENT PRICE FOR SUCH A HALF-YEAR SUBSCRIPTION IS LIKELY TO BE LESS THAN IF YOU WERE TO PURCHASE SIX MONTHS’ WORTH OF PRODUCTS THROUGH A “STANDARD” MONTHLY SUBSCRIPTION. YOU MAY NOT CANCEL YOUR HALF-YEAR SUBSCRIPTION FOLLOWING RECEIPT OF PAYMENT (UNLESS YOU ARE OTHERWISE ABLE TO DO SO IN ACCORDANCE WITH YOUR STATUTORY RIGHTS). UNLESS OTHERWISE RENEWED, THE “HALF-YEAR” SUBSCRIPTION WILL AUTOMATICALLY CONVERT INTO A “STANDARD” MONTHLY ROLLING SUBSCRIPTION AT THE END OF THE INITIAL SIX MONTH PERIOD.
    • OUR “ANNUAL” SUBSCRIPTION TO RECEIVE DELIVERY OF PRODUCTS FROM US ONE TIME PER MONTH FOR A PERIOD OF 12 CONSECUTIVE MONTHS FROM THE DATE OF SUBSCRIPTION. WE SHALL TAKE PAYMENT FOR THE ENTIRE 12 MONTH SUBSCRIPTION AT THE TIME OF PLACING YOUR ORDER. THE PAYMENT PRICE FOR SUCH A ANNUAL SUBSCRIPTION IS LIKELY TO BE LESS THAN IF YOU WERE TO PURCHASE 12 MONTHS’ WORTH OF PRODUCTS THROUGH A “STANDARD” MONTHLY SUBSCRIPTION. YOU MAY NOT CANCEL YOUR ANNUAL SUBSCRIPTION FOLLOWING RECEIPT OF PAYMENT (UNLESS YOU ARE OTHERWISE ABLE TO DO SO IN ACCORDANCE WITH YOUR STATUTORY RIGHTS). UNLESS OTHERWISE RENEWED, THE “ANNUAL” SUBSCRIPTION WILL AUTOMATICALLY CONVERT INTO A “STANDARD” MONTHLY ROLLING SUBSCRIPTION AT THE END OF THE INITIAL 12 MONTH PERIOD.
• Our contract with you
  • Our site is not intended for anyone under the age of 13. You must be over the age of 13 to access and use the Website. Further, you must attain the age of 16 (or the age of majority in your state, if higher) in order to place an order on our site and enter into a contract with us.
  • How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
  • If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.  We will contact you and offer a refund.

• Our products
  • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
  • Information about our products:
    • Perishable food items:
• We advise you to check product packaging for nutritional information and allergen warnings before consumption. This is especially important if you have an allergy or intolerance.
• Cosmetic products:
• We advise you to test a small area of skin prior to using the product if you have a known skin allergy or are sensitive to fragrances. If a rash or allergy develops discontinue use immediately. Do not use the products for anything other than the purpose for which they were created. Do not ingest the products intended for external use (i.e. creams, lotions, perfumes, cosmetics) and avoid contact with eyes.
• We will not be held liable for misuse, allergic reactions or any injury suffered from the known or unknown and consenting use of the products.
• • Product packaging may vary. The packaging of the product may vary from that shown on our website.
• Your rights to make changes
  • If you wish to make a change to the selected product within your subscription please log-in to your account to do so.  The change will take at least seven days to take effect and will not apply to products to be dispatched by us within seven days of the date of the change.
  • If you wish to change the delivery date of your subscription please log-in to your account to do so.  You may select any day between the 1st and 28th day of any given month.  The change will take at least eight days to take effect and will not apply to products to be dispatched by us within seven days of the date of the change. Please note that, in the event that you change the delivery date, the date on which we take payment for your order will also change so that payment is taken 7 days prior to the new dispatch date.
• Our rights to make changes
  • Minor changes to the products. We may change and/or substitute (at our sole discretion) products to reflect changes in relevant laws and regulatory requirements.
  • More significant changes to the products and these terms. In addition, as we informed you in the description of the products on our website, we may make changes to these terms or the products at our sole discretion, but if we do so we will attempt to notify you prior to such changes taking effect and, if you have the right to do so, you may then contact us to end the contract before the changes take effect and (if applicable) receive a refund for any products paid for but not received.
  • Delivery costs. Delivery costs:
    • will not be payable in respect of the subscription services – delivery is included within the subscription price. Further information regarding the subscription services can be seen above in “our goods and subscription”.
    • will be payable in respect of any one-off order for goods – any applicable delivery costs will be displayed clearly at checkout prior to you completing your order.
  • When we will provide the products.
• If the products are a one-off order for goods we will endeavour to deliver them to you within the timeframe notified to you by us at the time of you placing your order, and in any event within 30 days after the day on which we accept your order .
• If the products are a subscription to receive goods. We will supply the goods to you on the date chosen by you at the time of placing your order, or as soon as reasonably possible to that date, until the subscription expires (if applicable) or you end the contract as described  in these Terms or we end the contract by written notice to you as described in these Terms. In any event we will deliver the products to you within 30 days after the day on which we accept your order (unless you have otherwise specified a delivery date after this 30 day period
  • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
  • If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the delivery company will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
  • If you do not re-arrange delivery. If you do not collect the products from our selected delivery company as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.
  • Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
    • we have refused to deliver the goods;
    • delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
    • you told us before we accepted your order that delivery within the delivery deadline was essential.
  • Setting a new deadline for delivery. If you do not wish to  terminate your subscription, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
  • Ending the contract for late delivery. If you do choose to terminate your subscription, you can cancel your order for any of the goods or reject goods that have been delivered. After that we will refund any sums you have paid to us for the cancelled goods and their delivery.  If the goods have been delivered to you, you must post them back to us. We will pay the costs of postage. Please call customer services on 0800 028 8808 or email us at hello@pinkparcel.co.uk  If you refuse to consent to a delayed delivery date, we will refund your money, including shipping for any part of the order not shipped, within 7 business days of the refusal.
  • When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
  • When you own goods. You own a product which is goods once we have received payment in full.
  • What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, when you subscribe to your subscription box. If so, this will have been stated in the description of the products on our website. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract pursuant to these Terms or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
  • Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
    • deal with technical problems or make minor technical changes;
    • update the product to reflect changes in relevant laws and regulatory requirements;
    • make changes to the product as requested by you or notified by us to you (see above).
  • Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product.  You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than one month and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
  • We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to we will . If payment cannot be taken within this period, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended.
• Your rights to end the contract
  • You may end your contract with us at any time.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
    • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see below;
    • If you want to end the contract because of something we have done or have told you we are going to do, see above;
  • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you, on a pro-rata basis, for any products which have not been provided. The reasons are:
    • we have told you about an upcoming change to the product or these terms which you do not agree to (see above);
    • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
    • there is a risk that supply of the products may be significantly delayed because of events outside our control;
    • we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or
    • you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see above).
  • You do not have a right to change your mind in respect of:
    • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
    • any products which become mixed inseparably with other items after their delivery.
  • How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
    • If you have bought goods:  you have 14 days after the day you (or someone you nominate) receives the first delivery of goods, unless:
      • Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
      • Your goods are for regular delivery over a set period (our subscription boxes).  In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
  • Ending the subscription contract where we are not at. Even if we are not at fault, you can still end the contract before it is completed. A contract for goods is completed when the product is delivered and paid for. If you want to end the contract in these circumstances, just contact us to let us know via the website or by calling 0800 028 8808. However, please note that in these circumstances the contract can only be cancelled (without prejudice to your statutory rights):
    • up to 8 days before your chosen delivery date in respect of a “standard” rolling subscription (as further described at above); and
    • up to eight days before the last delivery date of the “quarterly”, “half-year” or “annual” subscription period, as the case may be, to prevent the subscription converting into a “standard” rolling subscription in accordance withthe terms above.
• For the avoidance of doubt, other than in respect of any material breach by us in connection with the services, you will not be entitled to any pro-rata or part refund in respect of any “quarterly”, “half-year” or “annual” subscription.
• .
• How to end the contract with us (including if you have changed your mind)
  • Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
    • Website. Log in to your account on our website and you may suspend or cancel your subscription.
    • Phone or email. Call customer services on 0800 028 8808 or email us at hello@pinkparcel.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address associated with your account.
  • Returning products after ending the contract.
    • Non Food (non-perishable) Goods: If you end the contract for any reason (without allowing ten working days for the cancellation to take effect) and after products have been dispatched to you or you have received the goods, we will not issue a refund.
    • Food (Perishable) Goods: Food items are excluded from your statutory right to return goods.
  • When we will pay the costs of return. We will pay the costs of return:
    • if the products are faulty or misdescribed;
    • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so.  
• In all other circumstances, such as where you have simply changed your mind in accordance with paragraph 8.3, you must pay the cost of returns.
• • How we will refund you.  We will refund you the price you paid for the product by the method you used for payment. However, we may make deductions from the price, as described below.
  • Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
    • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.  If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then:
    • If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
    • In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
• Our rights to end the contract
  • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
    • you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
    • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products to you;
    • you do not, within a reasonable time, allow us to deliver the products to you.
  • You must compensate us if you break the contract. If we end the contract in the situations set out above we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, as compensation for the net costs we will incur as a result of your breaking the contract.
  • We may withdraw products. We may write to you to let you know that we are going to stop providing a particular product. We will attempt to let you know at least one week in advance of our stopping the supply of such a product.
• If there is a problem with the product
  • How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0800 028 8808 or write to us at hello@pinkparcel.co.uk.
  • Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract.
  • Your obligation to return rejected products. If you wish to exercise your legal rights to reject products due to them being faulty or misdescribed you must post them back to us. We will pay the costs of postage where the products are faulty or misdescribed. Please call customer services on 0800 028 8808 or email us at hello@pinkparcel.co.uk.
• Price and payment
  • Where to find the price for the product. The price of the product (which includes applicable taxes) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see abovefor what happens if we discover an error in the price of the product you order.
  • We will pass on changes in the rate of applicable taxes. If the rate of applicable taxes changes between your order date and the date we supply the product, we will adjust the rate of tax that you pay, unless you have already paid for the product in full before the change in the rate of tax takes effect.
  • What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. [.]
  • When you must pay and how you must pay.
    • We accept payment for a one-off order of goods via credit and debit card, PayPal and ApplePay, in accordance with these Terms; and
    • We accept payment for your monthly subscription via credit card, debit card and ApplePay as further described in these Terms.
  • You must update us with any changes to your payment details, within three working days of changing the details. You can make changes to your payment details by updating them via our website in “My Account”.
  • If a payment has been rejected by your bank, we may suspend your orders via our Website. You must contact us to arrange payment and wait for that payment to go through before you can make changes to your order through the Website again.
  • We reserve the right to suspend deliveries to you and/or terminate our agreement with you if we are refused authority from your card issuer for payment or we reasonably believe that payment will be refused. You agree to compensate us in full against any and all reasonable costs and expenses (including reasonable legal) costs and expenses that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us as set out in these Terms and Conditions.
  • You must pay for the products before we dispatch them. We will not charge you until we dispatch the products to you, unless otherwise stated in these terms and conditions. In respect of subscription services, we will forward the subscription product after the effective billing date .
• Our responsibility for loss or damage suffered by you
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at above and for defective products under the Consumer Protection Act 1987
  • We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation, loss of business, business interruption, or loss of business opportunity and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by you. Nothing in this clause shall restrict or limit your general obligation at law to mitigate a loss you may suffer or incur as a result of an event that may give rise to a claim under this indemnity.
• How we may use your personal information
  • How we will use your personal information. We will use the personal information you provide to us:
    • to supply the products to you;
    • to process your payment for the products; and
    • if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
  • We will only give your personal information to third parties where the law either requires or allows us to do so.
• Other important terms
  • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within one month of us telling you about it and we will refund you any payments you have made in advance for products not provided.
  • You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
  • Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained below in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
  • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
  • Which laws apply to this contract and where you may bring legal proceedings.
• This agreement shall be construed and interpreted under the laws of England and Wales. If you reside in a member state of the European Community the parties submit to the exclusive jurisdiction of the courts of England and Wales in the event of any dispute. In all other cases the parties agree that disputes shall be referred to arbitration under the rules of UNCITRAL. The arbitration shall take place in London with one arbitrator sitting whose decision shall be final and binding. The language of any such arbitration proceedings shall be English.

Pinkparcel.co.us is a site operated by It’s A Monthly Thing Ltd. (“We”). We are registered in England and Wales under company number 08560749 and have our registered office at Unit 2, Oyster Park, 109 Chertsey Road, Byfleet, KT14 7AX. Our main trading address is Unit 2, Oyster Park, 109 Chertsey Road, Byfleet, KT14 7AX. Our VAT number is 194111130.

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change.  

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Our site is made available free of charge.

WE DO NOT GUARANTEE THAT OUR SITE, OR ANY CONTENT ON IT, WILL ALWAYS BE AVAILABLE OR BE UNINTERRUPTED. ACCESS TO OUR SITE IS PERMITTED ON A TEMPORARY BASIS. WE MAY SUSPEND, WITHDRAW, DISCONTINUE OR CHANGE ALL OR ANY PART OF OUR SITE WITHOUT NOTICE. WE WILL NOT BE LIABLE TO YOU IF FOR ANY REASON OUR SITE IS UNAVAILABLE AT ANY TIME OR FOR ANY PERIOD.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed to people residing in the United Kingdom and in the United States. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@pinkparcel.co.uk.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The copyrights in all text, images, screens and other materials provided on our site (collectively, the “Materials”) are owned by us and/or by third parties. Except as provided below, none of the Materials may be copied, distributed, displayed, downloaded, or transmitted in any form or by any means without our prior written permission or permission of the copyright owner.  Unauthorized use of any Materials contained on our site may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or other regulations and statutes. If you believe that any of the Materials infringe on any of your intellectual property rights, please contact us immediately at the address provided below. Except as expressly provided herein, we and the third parties reserve all rights with respect to the Materials, and may pursue all legally available options under both civil and criminal laws (and may cooperate with law enforcement agencies) in the event of any violations, including but not limited to the right to terminate accounts of any user who has infringed a third party’s copyright [three] times.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

TO THE EXTENT PERMITTED BY LAW, OUR SITE (INCLUDING, WITHOUT LIMITATION, ALL MATERIALS, INFORMATION, LINKS, PRODUCTS, SERVICES, THIRD PARTY INTERACTIONS, [MOBILE FEATURES—if applicable], AND OTHER CONTENT CONTAINED ON AND/OR OBTAINED THROUGH OUR SITE) ARE PROVIDED “AS IS,” “WITH ALL FAULTS,” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW,  WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, FREEDOM FROM COMPUTER VIRUS, AND FITNESS FOR A PARTICULAR PURPOSE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.  

TO THE EXTENT PERMITTED BY LAW, WE SPECIFICALLY DISCLAIM ANY RESPONSIBILITY OR LIABILITY TO ANY PERSON OR ENTITY FOR ANY LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE), INJURY, DEATH, CLAIM, LIABILITY OR OTHER CAUSE OF ANY KIND OR CHARACTER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST BUSINESS, LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) BASED UPON OR RESULTING FROM ANY OPINION, ADVICE, INFORMATION, STATEMENT OR OTHER SUBMISSIONS MADE OR DISPLAYED ON, OR USE OF, THE WEBSITE (INCLUDING, WITHOUT LIMITATION, ANY USER OF THE WEBSITE).  TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, ECONOMIC, EXEMPLARY, PUNITIVE OR OTHER DAMAGES UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY, DIRECTLY OR INDIRECTLY, TO: (A) OUR SITE (INCLUDING THE WEBSITE AND ALL MATERIALS, INFORMATION, PRODUCTS, SERVICES, THIRD PARTY INTERACTIONS, [MOBILE FEATURES—if applicable], AND OTHER CONTENT CONTAINED ON AND/OR OBTAINED THROUGH OUR SITE); (B) ANY ACTION TAKEN IN CONNECTION WITH AN INVESTIGATION BY US OR BY LAW ENFORCEMENT AUTHORITIES REGARDING YOUR USE OF OUR SITE; (C) ANY ACTION TAKEN IN CONNECTION WITH COPYRIGHT OR OTHER INTELLECTUAL PROPERTY OWNERS; (D) ANY ERRORS OR OMISSIONS IN TECHNICAL OPERATION OF OUR SITE; OR (E) ANY DAMAGE TO ANY USER’S DEVICE, HARDWARE, DEVICE SOFTWARE, OR OTHER EQUIPMENT OR TECHNOLOGY INCLUDING, WITHOUT LIMITATION, DAMAGE FROM ANY SECURITY BREACH OR FROM ANY VIRUS, BUGS, TAMPERING, FRAUD, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER LINE OR NETWORK FAILURE OR ANY OTHER TECHNICAL OR OTHER MALFUNCTION, EVEN IF FORESEEABLE OR EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, STRICT LIABILITY TORT (INCLUDING, WITHOUT LIMITATION, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, OR DESTRUCTION OF OUR SITE). WITHOUT LIMITING THE FOREGOING, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT WE WILL NOT BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER OF OUR SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.  

BY ACCESSING OUR SITE, YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED, AND IN ACCORDANCE WITH SUCH WAIVER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND, AND HEREBY EXPRESSLY WAIVE, THE BENEFITS OF SECTION 1542 OF THE CIVIL CODE OF CALIFORNIA, AND ANY SIMILAR LAW OF ANY STATE OR TERRITORY, WHICH PROVIDES AS FOLLOWS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply (www.pinkparcel.co.us/retailtermsandconditions).

TO THE EXTENT PERMITTED BY LAW, OUR SITE (INCLUDING, WITHOUT LIMITATION, ALL MATERIALS, INFORMATION, LINKS, PRODUCTS, SERVICES, THIRD PARTY INTERACTIONS, [MOBILE FEATURES—if applicable], AND OTHER CONTENT CONTAINED ON AND/OR OBTAINED THROUGH OUR SITE) ARE PROVIDED “AS IS,” “WITH ALL FAULTS,” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW,  WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, FREEDOM FROM COMPUTER VIRUS, AND FITNESS FOR A PARTICULAR PURPOSE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.  

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy (www.pinkparcel.co.us/acceptableuse).

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy (www.pinkparcel.co.us/terms-conditions).

The views expressed by other users on our site do not represent our views or values.

You are solely responsible for securing and backing up your content.

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (www.pinkparcel.co.us/terms-conditions).

If you wish to make any use of content on our site other than that set out above, please contact us via email at, hello@pinkparcel.co.uk, or write to us at, It’s A Monthly Thing Ltd., Unit 2, Oyster Park, 109 Chertsey Road, Byfleet, KT14 7AX.

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

PINK PARCEL and It’s a monthly thing are EU registered Trade Marks of It’s A Monthly Thing Ltd.

To contact us, please email hello@pinkparcel.co.uk.

Thank you for visiting our site.

ACCEPTABLE USE POLICY+

This acceptable use policy sets out the terms between you and us under which you may access our website www.pinkparcel.co.us (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use www.pinkparcel.co.us/terms-conditions.

It’s A Monthly Thing Ltd. (we or us).  We are registered in England and Wales under company number 08560749 and we have our registered office at Unit 2, Oyster Park, 109 Chertsey Road, Byfleet, KT14 7AX.  Our main trading address is Unit 2, Oyster Park, 109 Chertsey Road, Byfleet, KT14 7AX. Our VAT number is 19111130.

Prohibited uses

You may use our site only for lawful purposes.  You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use www.pinkparcel.co.us/terms-conditions.  
• Not to access without authority, interfere with, damage or disrupt:

• any part of our site;
• any equipment or network on which our site is stored;
• any software used in the provision of our site; or
• any equipment or network or software owned or used by any third party.
• Not to use any robot, scraper or other data mining technology or process, frame, mask, extract data or other materials from, or copy or distribute, our site (except as may be a result of standard search engine or Internet browser usage).

Interactive services

We may from time to time provide interactive services on our site.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

• Be accurate (where they state facts).
• Be genuinely held (where they state opinions).
• Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.  When a breach of this policy has occurred, we may take such action as we deem appropriate.  

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use (www.pinkparcel.co.us/terms-conditions) upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.  Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change.

Unless otherwise stated by us only one discount/promotional code can be applied per Pink Parcel account at any given time. Unless otherwise stated only one discount/promotional code can be redeemed per Shipping Address. Discount/promotional codes cannot be used in conjunction with other discount/promotional codes. Discount/promotional codes are not redeemable for cash or credit.